myhomehavn Privacy Policy

Privacy Policy

Welcome to myhomehavn. We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, and with whom we share it. By using our website or chat service, you agree to the practices described herein.

1. Introduction

myhomehavn (“we”, “us” or “our”) operates the website www.myhomehavn.com and the associated chat functionality (collectively, “the Service”). We are dedicated to connecting homeowners and property contacts with trusted local tradespeople and service providers. In order to provide this matching service, we collect certain personal information from you.

When you submit your details via our chat or website forms, you consent to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use the Service.

2. Information We Collect

We may collect the following categories of personal information:

Contact Information
- Full name
- Email address
- Phone number
- Home or service address (where applicable)
Project and Service Details
- Type of service or trade requested (e.g. plumbing, electrical, kitchen renovation)
- Desired timeline and budget
- Property ownership status (e.g. homeowner)
Optional Uploads
- Photographs or documents you choose to attach (e.g. images of a bathroom space)
Usage Data
- IP address, browser type, device information, and pages visited on our website (collected via cookies and similar tracking technologies; see Section 5).

3. How We Use Your Information

We use your personal information for the following purposes:

Matching You with Local Providers
To connect you with relevant tradespeople and service providers in your area so they can contact you for quotes or proposals.
Service Improvement and Analytics
To monitor and analyse usage trends, improve the functionality of our Leadbot and website, and tailor our Service to your needs.
Communications
To send you confirmations, updates, or other relevant communications about your enquiry and our Service.
Legal and Safety
To comply with legal obligations, resolve disputes, enforce our terms and conditions, and protect the rights, property or safety of myhomehavn and others.

4. Sharing Your Information

By using our Service, you expressly authorise myhomehavn to share your personal details with relevant, vetted tradespeople and service providers in your local area for the sole purpose of obtaining quotes or proposals. This may include:

Trade and Service Providers
- Plumbing, electrical, construction, landscaping, renovation, cleaning, security, or other professionals you have indicated interest in.
Third-Party Service Providers
- Companies that assist us in delivering the Service, such as hosting providers, email service providers, analytics tools, and customer support platforms. These third parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.
Legal Requirements
- Where required by law, regulation, or legal process (e.g. court order), or to protect and defend our rights, property or safety, or that of our users and employees.

We do not sell, rent, or lease your personal information to unrelated third parties for their own marketing purposes.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to collect usage data and enhance your experience on our site. Cookies are small data files placed on your device that help us recognise you and remember your preferences. You can control or disable cookies via your browser settings; however, certain features of our Service may not function properly without them.

Common purposes of cookies include:

Essential Cookies: Required for basic site functionality (e.g. session management).
Analytical Cookies: Help us understand how visitors interact with our website, enabling us to improve content and performance.
Marketing Cookies: Allow us to present you with relevant offers and measure campaign effectiveness.

6. Data Security

We take data security seriously and implement appropriate administrative, technical and physical safeguards to protect your personal information from unauthorised access, disclosure, alteration or destruction. These measures include, but are not limited to:

Encryption of data in transit (e.g. SSL/TLS)
Secure servers and firewalls
Restricted access controls for employees and service providers

Despite these safeguards, no method of transmission over the internet or electronic storage is 100 % secure. We cannot guarantee absolute security, but we endeavour to protect your information to the fullest extent possible.

7. Retention of Your Information

We retain your personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your data, we will securely delete or anonymise it.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access & Portability: Request a copy of the personal information we hold about you.
Rectification: Ask us to correct any inaccurate or incomplete data.
Erasure: Request deletion of your personal information (subject to legal obligations and legitimate interest grounds).
Restriction of Processing: Object to our processing of your data or request that processing be limited.
Withdrawal of Consent: Where processing is based on your consent, you may withdraw it at any time (without affecting the lawfulness of processing prior to withdrawal).
Opt-Out: Unsubscribe from marketing communications at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond without undue delay and in accordance with applicable law.

9. Children’s Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us so we can delete the data promptly.

10. Third-Party Links

Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third parties before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we post a revised policy on our website, the “Last updated” date at the top will be updated. We encourage you to review this policy from time to time to stay informed of how we protect your information.

12. Limitation of Liability & Disclaimers

No Warranty on Tradespeople’s Services
myhomehavn provides an introduction and matching service only. We do not perform, supervise or inspect any work carried out by the tradespeople to whom we pass your details. We make no representation or warranty regarding the quality, reliability, or suitability of any work performed by those trades or service providers.
No Liability for Goods or Services Provided
Once we connect you with a tradesperson or service provider, any contract, agreement or transaction is solely between you and that third party. We are not a party to such contracts and accept no responsibility for any loss, damage, delay, defect or other issue arising from the services or products provided by the tradesperson.
Trade References and Vetting
While we endeavour to vet and list reputable tradespeople, the decision to engage any service provider is yours alone. We strongly recommend that you perform your own due diligence—such as requesting references, checking licences or inspecting past work—before proceeding.
Limitation of Damages
To the fullest extent permitted by law, myhomehavn’s liability arising from or related to our Service is limited to the amount you have paid us (if any). In no event shall myhomehavn be liable for indirect, incidental, consequential or punitive damages resulting from or relating to the use of our Service or any third-party trades’ services.
Indemnification
You agree to indemnify and hold myhomehavn, its officers, directors, employees and agents harmless from and against any claims, losses, damages, liabilities, including legal fees and costs, arising out of your use of the Service or any contract you enter into with a tradesperson.

13. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy, please contact:

myhomehavn
Email: [email protected]

By using myhomehavn, you acknowledge that you have read and understood this Privacy Policy and agree to its terms, including the sharing of your details with local trades and service providers for quote or proposal purposes.

Last updated: 2 June 2025